Frequently Asked Questions

Your order is guaranteed for pickup the same day as long as it is placed before 6:00pm. Orders placed after 6:00pm may be fulfilled the next business day.

Orders are typically ready within one to two hours. You will receive an email with instructions when it is ready to pick up.

When you receive an email stating that your order is ready for pickup, head on over!

Call the store to let us know that you're in our designated Curbside Pickup spot and we'll bring the items out to you. Be sure to have a valid photo ID.

Because we're such a small operation, delivery just doesn't work for us logistically... for now. Check back soon for local delivery options!

Mistakes can sometimes happen. We'll happily check on a missing or incorrect item and take the appropriate steps to remedy the situation. Just give us a call or send us an email within 24 hours of picking up your order.

We are adding our inventory to our website as quickly as possible. As we try to be thorough when it comes to photos, product descriptions, ingredient panels, etc., this takes time.

Trust that our online inventory will be updated in due time.

We've got 75+ options for custom engraved tags provided by MyFamily that our customers love.

Unfortunately, our eCommerce platform doesn't allow for customized items like dog tags, so we can only sell them in-store for the time being.

We go through a strict vetting process with the products we bring into our store.

When it comes to food, we look for a few key factors: 
1. Does it contain any corn, wheat, soy, by-products or chemical preservatives?
2. Are any ingredients made in or sourced from China?

If the answer to either of these questions is yes, then our answer is no. We also like to be sure that the quality of acceptable ingredients is up to snuff. Are the farms they source from Certified Humane® or Global Animal Partnership rated? Is the fishery Ocean Wise® recommended? Not only is our pets' quality of life important to us, but animal welfare from the top down is of utmost importance. Not all brands we carry go the extra step of being certified/rated, but do provide documentation verifying their animal welfare standards.

If a brand meets these standards, their products will go through taste tests with our own pets – and often our customers' pets. Only then do we consider making space in our shop for new brands.

When it comes to grooming, wellness and supplements, toys, etc., our primary goal is to show you unique products that you can't find at every corner pet store or big box store. We like to set ourselves apart. Yes, you'll see some well-known brands, but you'll also see small, Mom and Pop brands exclusive to independent pet stores.

In short, yes. If you use the same phone number and/or email address for your online account that we have on file at the store, your accounts will sync and you'll receive your points.

If your phone number or email address don't match, it will see you as two separate customers. If you're not sure whether we have your correct information on file, call us and we'll check for you!

Provided the account you use to make your online purchase syncs with your Loyalty account we have in-store, yes. We manually update this when every order comes in.

All free item redemptions must be completed in-store. You can track your progress by downloading the Astro Loyalty app. Create a free account with the email address we have on file and you will be able to see your Frequent Buyer Program progress and history. 

Give us a call at (818) 293-5290 and we can manually add you to our Loyalty program and apply the correct number of points for your transaction.

Our schedule of adoption events changes on a regular basis. For up-to-date information on dog and cat adoptions, follow us on Instagram.

Here are some links to a handful of awesome rescues and shelters to help you in your search:

Kitten Rescue LA: Website | Instagram | Facebook

SNPLA: Website | Instagram | Facebook

North Central Center Animal Shelter: Website | Instagram | Facebook

Send an email to us and we'll be happy to help you out. We get requests from multiple reps weekly, so please be patient.